Refund Policy
Our Happiness Guarantee — simple returns, no hassle.
Unlike larger marketplaces with complex return conditions and slow support, ASLA TRADE offers a straightforward happiness guarantee. Learn more about our guarantee.
Easy Return Requests
Contact us within a few days of delivery with your order number. No complicated forms — just tell us what happened and we will resolve it quickly.
Eligibility
Most items are eligible for return if unused and in original packaging. Final approval is reviewed promptly by our support team — we focus on your satisfaction, not finding reasons to deny.
Fast Processing
Approved refunds are processed back to the original payment method within a few business days. Bank processing times may vary.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us immediately with photos and order details. We prioritize these cases for fast replacement or full refund.
Payment Provider Standards
Refunds are returned to the original payment method used at checkout (card, PayPal, or other supported provider). Processing times depend on your bank or payment provider — typically 5–10 business days after approval. Chargebacks and disputes should be directed to support@aslatrade.com before opening a case with your bank so we can resolve the issue faster.
EU & UK Consumer Rights
If you are in the European Union or United Kingdom, you may have a statutory right to withdraw from distance contracts within 14 days of receiving goods, subject to exceptions for sealed hygiene products or customized items. Contact us to start a return — we will guide you through the process in compliance with applicable consumer laws.
24/7 Support
Reach us via live chat on any page, email at support@aslatrade.com, or phone at (307) 900-5559.